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Customer Service

How to Order

To place an order on this web site is a simple matter of browsing the products until you find what you are looking for. If a product can be purchased, an “Add to Cart” or “Purchase Button” will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on a “Checkout” link or button to finalise your purchase.

When placing an order, please identify by reference code and the size /pack/colour where applicable.

As well as using this website orders can be placed by contacting:

Email:  sales@walib.com.au

Telephone:   08 9446 3336

Fax:  09 8446 3335
Prices/GST

All prices are shown in Australian dollars.

A charge of 10% GST is included in the price shown. International, Cocos and Christmas Island customers are exempt from this tax.

Prices listed are those applying at the date of delivery and unless expressly indicated are prices ex our warehouse.

Whilst we endeavour to maintain prices we reserve the right to alter advertised prices without notice due to supplier increases. Errors and omissions are subject to alteration without notice
Payment Methods

You have several options on how you can pay for your purchase. They include:
Credit Cards:

We accept Visa Card and Master Card via our SECURE order page.
Cheques and Direct Deposit:

Once you have opened an account we offer payment by cheque or direct deposit and include our direct deposit details with our invoice.
Delivery Charges

Freight at cost will be charged for bulky items including furniture and shelving and also for consumable items where the invoice value is below $250.

Customers are welcome to arrange and pay their own freight which often happens for county deliveries. Freight quotations will also be supplied on request.

Our standard delivery on stocked items, subject to availability is within 48 hours. However, any delivery dates quoted are approximate and we cannot be held liable for any delay in delivery of goods
Handling Fee

No Handling Fee will be charged on any transaction
Packaging Fee

No Packaging Fee will be charged on any transaction
Guarantee

If you are not happy with an item ordered for whatever reason, it can be exchanged or returned within 30 days for a full refund.

As you will appreciate furniture, display items, non-stocked and made-to-order goods can only be returned if damaged, faulty or supplies incorrectly.

Warranty conditions are subject to the terms of individual suppliers and manufacturers.
Damaged goods and claims

If goods are delivered damaged, where damage has not been caused by the delivery process, we must be notified in writing within three days of receipt of the goods, otherwise claims cannot be considered. Shortages also should be notified within three days.
Made-to-order goods (“Specials”) and non-stocked Items

Where goods are adapted to the buyers own specification we accept no liability for their fitness for the purpose as supplied. Made-to-Order goods are non-refundable in the event of Customer error. Such goods are only returnable with our permission and when supplied either faulty or damaged. Please note that cancellation of orders or changes to the specification for Made-t-o Order goods must be made within three days of placing the order.

Please note it is not possible to return certain non-stocked goods. However, where possible we will endeavour to accommodate your needs but reserve the right to apply a re-stocking charge plus the cost of delivery.
Accuracy:

We endeavour to keep customer information accurate at all times.

If you become aware of any inaccuracies please phone or email us at sales@walib.com .au
Privacy Policy

We have a comprehensive online privacy policy that is explained on another page. Please view our Privacy Policy Here.
Summary

This document is a summary of our Terms and Conditions of sale. The detailed conditions are displayed on this website

CUSTOMER SERVICE ITEMS SHOULD BE READ IN CONJUNCTION WITH OUR TERMS AND CONDITIONS AND APPLY TO ALL TRANSACTIONS WITH WA LIBRARY SUPPLIES, SA LIBRARY SUPPLIES AND AUSTRALIAN LIBRARY SOLUTIONS, ALL MEMBERS OF THE LIBRARY SUPPLIES OF AUSTRALIA GROUP.