Terms and Conditions

Basis of sale

All products are supplied in accordance with these WA Library Supplies Terms and Conditions and with adherence to all laws, rights and obligations as set out in the Australian Consumer Law 2011 (ACL). No terms and conditions of WA Library Supplies Terms and Conditions can override consumer guarantees as set out by the Australian Consumer Laws

Title to goods

Risk of damage to or loss of goods shall pass to the buyer at the time of either:

despatched to the customer’s own courier
delivered to the customer by our courier
collected by a customer from our warehouse.

However, when goods are supplied prior to payment, WA Library Supplies retains the legal right for all products until they are paid for in full, at which time ownership (title) of the product will pass to the Customer.

Terms

Where credit is provided, payment is required within 30 days from date of invoice.

Please pass invoice for part deliveries immediately – the remaining products will be invoiced separately at the time of dispatch. If orders are split you will only be invoiced for one delivery charge.

WA Library Supplies reserves the right to charge interest on any overdue account at 4% per annum.

Cash sales are prepaid. Please pay on invoice.

Remittance

Payment may be made by credit or debit card (details on order forms), by cheque made payable to WA Library Supplies or by credit transfer to:
WA Library Supplies
Bank: ANZ
BSB: 016 318
Account: 408909613

Statements

WA Library Supplies does not provide statements automatically; however, we can provide a statement when requested.

GST

Most products and delivery fees are subject to a 10% Goods and Services Tax (GST). Products that are exempt from GST will display that they are GST exempt.

The website displays pricing including GST.
Invoices will have the GST exclusive price for product and delivery fees with the GST shown as a separate line on the invoice. A total of the products and delivery excluding GST plus the GST are shown at the bottom of the tax invoice.
Cocos and Christmas Island customers are exempt from paying GST and will be provided with an invoice listing pricing without GST.

Prices

Whilst we endeavour to maintain prices WA Library Supplies reserves the right to alter advertised prices without notice due to supplier increases.

Price increases will not be applied to already purchased products, including those products on backorder. Price increases on advertised products will conform with the Australian Consumer Law.

Where any errors or omissions have been made on a quote WA Library Supplies retains the right to alter the prices on the quote and will advise the customer and provide the amended quote. The customer can then choose to accept or reject the quote with the amended price.

Products

WA Library Supplies reserve the right to discontinue brands and/or replace catalogue products with new brands without notice due to economic factors and specification / discontinuation changes by suppliers/manufacturers

Discontinued / Substituted products on order:

Where we are unable to fulfil a customer’s order with the original product advertised the customer will be notified. The customer can choose to accept or reject the replacement product. Where the customer has already paid any money towards the original product and does not want to accept the substitution product, all monies will be refunded to the customer for the original unavailable product.

Where we are unable to fulfil a customer’s order with the original product advertised the customer will be notified.
The customer can choose to accept or reject the replacement product.
Where the customer has already paid any money towards the original product and does not want to accept the substitution product, all monies will be refunded to the customer for the original unavailable product.

Every effort is made to present images in both our catalogue and our website as close as possible to the actual colour. However, printing and monitors may alter the colour slightly from the actual product. Slight variations in colour will not be deemed a fault in the product.

Product Availability

We seek to continually improve the quality of the goods offered for sale. Whilst every effort is made to ensure the information on this site is accurate, changes do occur and goods can be discontinued. In this event we will offer you as close an alternative as possible. We do reserve the right to change specifications or improve our goods.

Product Definitions

Standard Stocked Items:

These are items we usually keep in stock ready for immediate despatch. These items are advised on the website catalogue.

Standard Non Stocked Items:

These are items that we advertise on the website but do not keep in stock.
If you are notified that an item is not kept in stock you will be told an estimated manufacturing or lead time.

Non-stocked products / special buy ins:

This includes products that are not advertised on our website and purchased specifically for a customer requesting the product.
These products are non-refundable for change of mind.

Made-to-order goods – including items that also meet the definition of a standard non stocked items:

Where the items include a customer’s selection of fabrics, colours, sizes or styles.
These products are non-refundable for change of mind

Specials

any product listed as having a discounted price from its original selling price.
These products are non-refundable for change of mind

Orders and Backorders

When placing an order, please identify by reference code and the size /pack/colour where applicable.

Standard Products – All items in stock:

When all items are in stock, your order will usually be packed and shipped during business hours within a few hours after the order has been placed and despatch to a courier within 6-24 hours depending on time of placing order.
Cancellation of orders after the goods have been despatched to a courier will fall under our Returns – Change of Mind policy (see below).

Standard Products – Not able to fulfil all or part of order:

If we are unable to provide the complete order, you will be notified by email.
An invoice will be issued for the stock available and a backorder list of out of stock products will be advised.
We will advise of the expected time for stock to arrive.
If you do not wish to proceed with your back order you will be required to advise WA Library Supplies prior to the back order being supplied to you that you want to cancel your order. If goods have already been despatched to a courier this will then fall under our Returns – Change of Mind policy (see below).

Custom products (this includes selection of fabrics or colours or custom-made size or styles):

You will be issued with an order confirmation for your custom product and an expected delivery / manufacturing timeframe advised.
Custom products are unable to be cancelled if manufacturing of your product has started.
Cancellation after manufacturing has started will incur the full cost of the items less any delivery charges.

Delivery

WA Library Supplies proudly delivers Australia wide. Some larger furniture items are excluded from Australia wide delivery, this information can be found on the product’s individual description

Shipping charges vary from customer to customer depending on size of the parcel and location. As freight calculations on different size and weight objects can get a little tricky, if you are concerned with the price calculated for freight you can contact us directly and we can look into the freight charges for you.

Delivery costs – Perth Metro:

Consumable orders will have a flat rate fee of $15.00 inc GST per order
Furniture items are offered with FREE DELIVERY.
Free delivery does not include installation or on-site assembly. Please always contact us to quote additional services for delivery.

Delivery costs – Outside Perth Metro:

The website will calculate a delivery charge on checkout for some items.
As the size and location of deliveries can alter the pricing significantly, the website may not be able to calculate the delivery costs to your location.
If no delivery cost is calculated after entering your delivery address at the checkout, you can request a quote for shipping from the checkout.
We will then check the dimensions of your order and location with our freight company and provide you with a quote for shipping.
You can either accept or reject this quote.

Shipping on your own courier account:

If you have your own freight account, WA Library Supplies will ship your delivery on your account – please provide your courier and account details in the notes section at checkout.
WA Library Supplies has no control over the cost of freight for items shipped on your account.
If you would like to obtain a quote from your shipping company, then you can contact us for the dimensions to provide to your shipping company to obtain this quote.

Customer Pick Up from our warehouse:

ALL ORDERS MUST BE PLACED ON THE WEBSIRE, OR BY PHONE OR EMAIL PIROR TO PICKING UP FROM OUR WAREHOUSE.

Items all in stock at time of placing order:

Once your order is ready for collection you will be notified.

Items not in stock at time of placing order:

You will be notified if any items you wish to pick up are not in stock, you can then choose from the following options:

Cancel your out of stock items from your order
Wait to pick up your order until all items are in stock (you will be notified of this by email)
Pick up the stocked items now and then pick up the out of stock items when they arrive
Have your out of stock items delivered to you – this will incur delivery charges.

Delivery timeframes

Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.

In the event that orders are split due to backorders you will only be invoiced for one delivery charge.

The timeframes below are given as our best estimate. However, events out of our control in relation to the courier company or significant weather events may alter these timeframes.

Perth metro consumable orders: usually 1-2 business days
Perth metro furniture orders: usually 3-4 business days
WA Regional Areas: usually 3-4 business days
South Australia, Victoria, New South Wales and the Australian Capital Territory: usually 5-7 business days
Queensland, Northern Territory and Tasmania: usually 7-10 business days
Very remote areas may take longer

Damaged goods by courier:

Usually if items are damaged in transit and it is reasonable to have noticed this damage at the time of the receipt of the items, you will need to notify WA Library Supplies within 48 hours.

Please advise us as soon as possible and take photographic evidence if you believe the product has been damaged in transit. For example the package looks like it us been crushed.

Returns – Change of Mind

We are not required to provide a refund or replacement if you change your mind. Change of mind specifically relates to the customer changing their mind about the purchase of a product. Change of mind does not include where there is a fault with the product. See Returns – Major Problems for faults

Examples of ‘change of mind’ under Australian Consumer Law:

Not reading the size and measurement of a product and it doesn’t fit with your own requirements where adequate details have been provided on the website.
Found cheaper elsewhere
No longer like the style / colour
Ordered the wrong item or the wrong quantity
No longer need the product

Our process for Returns – Change of Mind:

Change of Mind – standard, stocked products:

Please contact us as soon as possible if you wish to return a product for change of mind.
We will accept returns within 30 days of purchase when products are unused and are in a saleable condition.
A 10% restocking fee may be applicable to cover reasonable costs incurred by WA Library Supplies for the return of stocked items.
It is the customer’s responsibility to return the product to our warehouse with the original packaging. The stock must be unused and in a saleable condition, otherwise we will not accept the return.
On return of the products, and our acceptance that the product is unused and in a saleable condition, a full refund (less restocking charge) of the product price paid or customer credit (this does not including refunding any delivery charges) will be provided, by either an electronic transfer of funds to your bank account or a refund on your credit card or a credit on your account depending on the customer’s requirements. We will contact you once the item has been returned and assessed to discuss which method of refund you would prefer. Please make sure all products returned for credit or refund are well packaged as products damaged in transit to us cannot be refunded.

Change of Mind – Made-to-order products, specials and non-stocked products:

No refund will be provided for change of mind.

Returns – Major Problem

You can choose a refund or exchange if an item has a major problem. This is when the item:

has a problem that would have stopped someone from buying the item if they had known about it
is unsafe
is significantly different from the sample or description
doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof or purchase – e.g. your invoice.

Any damages must be notified within a reasonable amount of time in line with Australian Consumer Law. This will be dependant on if the fault could have reasonably seen at the time of the receipt of goods, or a longer amount of time if the fault could not been seen at the time of receipt of goods.

Please contact us with any issues with any product and we will do our best to assist you.

Damaged goods and claims

Goods delivered damaged (non-transit damage):

If goods are delivered to you damaged, where damage has NOT BEEN caused by the delivery process, WA Library Supplies must be notified within a reasonable amount of time in line with Australian Consumer Law.
Reasonable time will be dependant on if the damage could have reasonably be seen at the time of the receipt of goods, or a longer amount of time if the fault could not been seen at the time of receipt of goods.

Goods delivered damaged by transit:

If items are damaged in transit AND it is reasonable to have noticed this damage at the time of the receipt of the items, you will need to notify WA Library Supplies within 48 hours.
Transit claims after this period may be declined
please advise us as soon as possible and take photographic evidence if you believe the product has been damaged in transit. For example the package looks like it us been crushed.

Shortages:

Should be

WA Library supplies must be notified within a reasonable time, as defined by the Australian Consumer Law
Generally a reasonable period would be 3 working days.
Exceptions for this time period may be if items were delivered whilst receiver was away on leave. This does not include failure to open and check the delivery.