Frequently Asked Questions

How do I create an online account?
How do I place an online order?
How do I request a quote online?
How do I search for a product?
How do I find the price of a product?
How do I find pricing for a custom product?
Can I order online with a Purchase Order?
Can I pay with my purchasing card online?
How much is shipping?
How do I change my password?
How do I update my information?
Assistance?

Q. How do I create an online account?

A. Please refer to step by step instructions – How to create an Online Account


Q. How do I place an online order?

A. Please refer to step by step instructions – How to place an order online


Q. How do I request a quote online?

A. Please refer to step by step instructions – How to request a quote online


Q. Can I order online with a Purchase Order Number?

A. Yes. When you proceed to checkout, there is a section where you can enter your purchase order number (Please Note this is only available for account holders)


Q. Can I pay with my purchasing card online?

A. Yes. When you proceed to checkout, there is a section where you can either select Charge my Account or Pay by Credit Card.


Q. How much is shipping?

A. WA Library Supplies proudly delivers Australia wide.

Free delivery for Perth and Adelaide metro areas for small items such as processing and stationery where the total order is over $250. Where the order is less than $250 a flat-rate of $12.10 is charged.

For all other orders WA Library Supplies will provide a quote on freight charges prior to completing your order. We do not charge a flat-rate for delivery as we endeavour to find you the most competitive rate we can.

If you have your own freight account, WA Library Supplies will ship your delivery on your account.

Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.

In the event that orders are split due to backorders you will only be invoiced for one delivery charge.

Shipping charges vary from customer to customer.

  • Metro Perth & Metro Adelaide
    Flat Rate for Consumable orders ONLY is $12.10 inc gst | Free Shipping for Consumable orders over $250.00

Q. How do I change my password?

A. Once you are logged in, Click on “My Account” then “Account Details”. You will need to enter your current password as well as your new password. Once this is confirmed you will be sent an email confirming the change of password.


Q. How do I update my information?

A. Updating details such as a phone number or delivery address can be changed by logging in, click on “My Account” Then “Addresses”. Once this is confirmed you will be sent an email confirming the change.
A. New to the position? If you are using the existing email address, please follow the same steps as above. If using a new email address


Q. How do I search for a product?

A. There are a few ways to search for a product.
– Search products using the Menu drop down & browsing via the Sub Categories.
– Search products specifically by using the Search section on the type right of our website. Using this method, you can search by key words, item name or item code. (i.e. #1478, Book Covering, Flip Table)


Q. If I require assistance?

If you require help or you’re having trouble placing an order online please contact WA Library Supplies Customer Service where we can take your order over the phone or by email or we can walk you through the process. Contact (08) 9446 3336 or sales@walib.com.au 


Q. How do I find the price of a product?

All product prices are individually shown beneath each product description. All our advertised prices include GST.


Q. How do I get pricing for a custom-made product?

Sometimes our products are advertised as custom made to order, so wont advertise a price – There will be a “Contact us for a Quote” or Alternatively Please contact WA Library Supplies Customer Service on (08) 9446 3336 or sales@walib.com.au