Delivery Options

WA Library Supplies proudly delivers Australia wide. Some larger furniture items are excluded from Australia wide delivery; this information can be found on the product’s individual description.

Shipping charges vary from customer to customer depending on size of the parcel and location. As freight calculations on different size and weight objects can get a little tricky, if you are concerned with the price calculated for freight you can contact us directly and we can investigate the freight charges for you.

Delivery costs – Perth Metro:

• Consumable orders will have a flat rate fee of $15.00 inc GST per order.
• Furniture items are offered with FREE DELIVERY.
• Free delivery does not include installation or on-site assembly. Please always contact us to quote additional services for delivery.

Delivery costs – Outside Perth Metro:

• The website will calculate a delivery charge on checkout for some items.
• As the size and location of deliveries can alter the pricing significantly, the website may not be able to calculate the delivery costs to your location.
• If no delivery cost is calculated after entering your delivery address at the checkout, you can request a quote for shipping from the checkout.
• We will then check the dimensions of your order and location with our freight company and provide you with a quote for shipping.
• You can either accept or reject this quote.

Shipping on your own courier account:

• If you have your own freight account, WA Library Supplies will ship your delivery on your account – please provide your courier and account details in the notes section at checkout.
• WA Library Supplies has no control over the cost of freight for items shipped on your account.
• If you would like to obtain a quote from your shipping company, then you can contact us for the dimensions to provide to your shipping company to obtain this quote.

Customer Pick Up from our warehouse:

ALL ORDERS MUST BE PLACED ON THE WEBSIRE, OR BY PHONE OR EMAIL PIROR TO PICKING UP FROM OUR WAREHOUSE.

Items all in stock at time of placing order:

• Once your order is ready for collection you will be notified.

Items not in stock at time of placing order:

You will be notified if any items you wish to pick up are not in stock, you can then choose from the following options:

• Cancel your out of stock items from your order
• Wait to pick up your order until all items are in stock (you will be notified of this by email)
• Pick up the stocked items now and then pick up the out of stock items when they arrive
• Have your out of stock items delivered to you – this will incur delivery charges.

Delivery timeframes

Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.

In the event that orders are split due to backorders you will only be invoiced for one delivery charge.

The timeframes below are given as our best estimate. However, events out of our control in relation to the courier company or significant weather events may alter these timeframes.

• Perth metro consumable orders: usually 1-2 business days 
• Perth metro furniture orders: usually 3-4 business days
• WA Regional Areas: usually 3-4 business days
• South Australia, Victoria, New South Wales and the Australian Capital Territory: usually 5-7 business days
• Queensland, Northern Territory and Tasmania: usually 7-10 business days
• Very remote areas may take longer

Damaged goods and claims

Goods delivered damaged (non-transit damage):

• If goods are delivered to you damaged, where damage has NOT BEEN caused by the delivery process, WA Library Supplies must be notified within a reasonable amount of time in line with Australian Consumer Law.
• Reasonable time will be dependent on if the damage could have reasonably be seen at the time of the receipt of goods, or a longer amount of time if the fault could not been seen at the time of receipt of goods

Goods delivered damaged by transit:

• If items are damaged in transit AND it is reasonable to have noticed this damage at the time of the receipt of the items, you will need to notify WA Library Supplies within 48 hours.
• Transit claims after this period may be declined
• please advise us as soon as possible and take photographic evidence if you believe the product has been damaged in transit. For example, the package looks like it us been crushed.

Shortages:

• WA Library supplies must be notified within a reasonable time, as defined by the Australian Consumer Law
• Generally, a reasonable period would be 3 working days.
• Exceptions for this time period may be if items were delivered whilst receiver was away on leave. This does not include failure to open and check the delivery.

DELIVERY & SHIPPING TERMS SHOULD BE READ IN CONJUNCTION WITH OUR FULL TERMS AND CONDITIONS AND APPLY TO ALL TRANSACTIONS WITH WA LIBRARY SUPPLIES.