Frequently Asked Questions

How do I get pricing for a custom-made product?

Sometimes our products are advertised as custom made to order, so wont advertise a price – There will be a “Contact us for a Quote” or Alternatively Please contact WA Library Supplies Customer Service on (08) 9497 3197 or sales@walib.com.au

How do I find the price of a product?

Pricing for products are individually shown beneath each product description.  Where a product has multiple selection options from a drop down box, you will first need to make a selection from all drop downs, the price will then be displayed for the variation you have selected.

Discounted pricing is only shown for customer’s who are logged in and their account has been verified as a School or Government account.

All our advertised prices include GST.

If I require assistance?

If you require help or you’re having trouble placing an order online please contact WA Library Supplies Customer Service where we can take your order over the phone or by email or we can walk you through the process. Contact (08) 9497 3197 or sales@walib.com.au 

How do I search for a product?

There are a few ways to search for a product.

• Search products using the Menu drop down & browsing via the Sub Categories.
• Search products specifically by using the Search section on the type right of our website. Using this method, you can search by key words, item name or item code. (i.e. #1478, Book Covering, Flip Table)

How do I update my information?

Updating details such as a phone number or delivery address can be changed by logging in, click on “My Account” Then “Addresses”. Once this is confirmed you will be sent an email confirming the change. You can also change your billing and delivery address on checkout if your account is used for more than one organisation. Your school or libraries account is separate to your website account. As one organisation may have multiple people ordering.

Email address.  Your email address is your username. Once this has been set-up in cannot be changed to a different email address.

How do I change my password?

Once you are logged in, Click on “My Account” then “Account Details”. You will need to enter your current password as well as your new password. Once this is confirmed you will be sent an email confirming the change of password. If you don’t receive your email in a few minutes, check your junk mail.

How much is shipping?

WA Library Supplies proudly delivers Australia wide. Shipping charges vary from customer to customer depending on size of the parcel and location.

For Perth Metro – small consumable items are a flat rate fee of $15.00. For larger consumable items and furniture items a flat rate of between $44.00 and $66.00 will be charged on checkout.

For delivery costs outside of Perth Metro the website will calculate a delivery charge on checkout for some items. As the size and location of deliveries varies a lot, if the website cannot automatically calculate your shipping costs there will be an option for you to request a quote for freight on checkout. We will then check the dimensions of your order and location with our freight company and provide you a quote for shipping.

As freight calculations on different size and weight objects can get a little tricky, if you are concerned with the price calculated for freight you can contact us directly and we can look into the freight charges for you.

If you have your own freight account, WA Library Supplies will ship your delivery on your account. Please note that if you select ‘Charge shipping to my own courier account’ we will not charge you freight. However, your selected courier company will invoice you separately for the delivery fee. WA Library Supplies has no control over the amounts charged by your courier service.

Items in stock are shipped from our WA warehouse within 48 hours from your order confirmation.

In the event that orders are split due to backorders you will only be invoiced for one delivery charge.

Can I pay with my purchasing card online?

Yes. When you proceed to checkout, there is a section where you can either select Charge my Account or Pay by Credit Card.

Can I order online with a Purchase Order Number?

Yes. When you proceed to checkout, there is a section where you can enter your purchase order number (Please Note this is only available for account holders)

How do I request a quote online?

Please refer to step by step instructions – PDF is missing

How do I place an online order?

Please refer to step by step instructions – How to place an order online

How do I create an online account?

Please refer to step by step instructions – How to create an Online Account